Free Standard Shipping On All Domestic Orders | Lifetime Warranty | 60-Day Returns

Orders

Returns

 

In addition to the Limited Lifetime Warranty, purchases made on PolarPro’s online store include a 60-Day Satisfaction Guarantee; if you aren’t happy with your product you can return it within 60 days from the date of purchase for your money back.  Need to set up a return?

Start Return

 

Terms

  • All returns should include a dated proof of purchase with description of product sold.  Items bought from unauthorized resellers will not be covered under warranty.
  • Products returned within 60 days will receive a full refund or replacement.*
  • Products returned after 60 days will receive store credit or replacement.
  • Discontinued products can be returned for a product that supersedes the discontinued model or for store credit.
  • All refunds will be processed back to the original payment method.

*Refunds can only be applied to PolarPro online store purchases.

International Returns

If returning a product internationally, it is up to the sender to pay the associated shipping costs.  In the event that a product is defective, please reach out to our support team for additional return instructions so that we may receive the warranty shipment properly.  

Refunds or replacements will be issued upon receipt of the returned product(s).  We strive to

 If a product was originally purchased from a local store, we are happy to work with that store to arrange a return or replacement.  Please let our support team know if this is the case.

Note

Customs fees are considered a normal part of international shipments and are determined locally at the time of import.  PolarPro is unable to provide reimbursements for customs fees on any shipment.

 

For further questions about PolarPro’s Return Policy or to make a claim, please email our support team at support@polarpro.com, or give us a call during the week, at 949.220.9395, 9am-5pm PST.

shipping

 

We strive to get all of our orders shipped out the same business day when your order is placed before 12:00pm PST.
All orders placed after will be shipped out first thing the following business day.

USA Shipping

Standard (Free) - 3 to 5 business days
Priority - 2 to 3 business days

International Shipping

Canada:  Standard Shipping (14-21 days)

        DHL Shipping (3 to 4 days)

  Australia: Standard Shipping (14 to 21 days)

       DHL Shipping (4 to 5 days)

United Kingdom: Standard Shipping (14-21 days)

       DHL Shipping (4 to 5 days)

Germany / France: Standard Shipping (14-21 days)

      DHL Shipping (4 to 5 days)

All other Countries: Standard Shipping (21-30 days)

     DHL Shipping (4 to 5 days)

International Shipping Notes:

*International shipping times can vary based on customs processing. DHL rates are guaranteed to arrive within the time frame above.

*PolarPro does not include import duties, taxes, and charges in the final cost of any order. These charges are the buyer's responsibility. We recommend checking with your country's customs office to determine what these additional costs will be prior to ordering. If you'd prefer to buy locally, please check out our store locator.

 

Warranty

PolarPro Limited Lifetime Warranty

PolarPro promises that its products are free from manufacturer defects in materials or workmanship for the lifetime of the product.  Need to make a claim?

Terms

PolarPro’s Limited Lifetime Warranty covers PolarPro products under their intended use.  This warranty does not cover the negligent use of any product, including; scratches or cracks on filter lenses from improper use or storage, or damage from mishandling or dropping the product.  

PolarPro’s Limited Lifetime Warranty is non-transferable and is applicable to the original purchaser only.  It cannot be extended to cover second-hand purchases from unauthorized resellers.  

All warranty claims should include a dated proof of purchase with description of product sold.  Items bought from unauthorized resellers will not be covered under warranty.


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